You have the right to withdraw from this contract within fourteen days without having to provide a reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has/have taken possession of the goods. To exercise your right of withdrawal, you must inform us (Sneakers & Co. s.r.o., Lipenská 1000, 149 00 Prag 4, Czechia) of your decision to withdraw from this contract by providing us with a clear statement (e.g. by e-mail, by fax or letter). For this purpose, you may use the enclosed specimen withdrawal form, that is however not obligatory. In order to comply with the withdrawal period, it suffices that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Returns should be addressed/send to:
OG Logistik UG - SNEAK-A-VENUE RETURNS - Fäustlestr. 7 (Hinterhof) 80339 Munich Germany E-Mail: [email protected]
Consequences of the withdrawal
Should you withdraw from this contract, we shall be obligated to return all payments made by you, including delivery expenses (excluding additional costs arising from a choice of delivery other than the lowest-price standard delivery offered by us) immediately and at the latest within fourteen days of receiving your notice of withdrawal from this contract. This refund shall be made using the same payment method used in the original transaction, unless expressly agreed otherwise with you. You will not be charged additional fees in terms of this refund under any circumstances. We can refuse to make the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier date. The goods must be sent or handed back to us without delay, and in any case at the latest within fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods back prior to expiry of the deadline of fourteen days.
You will be responsible for any loss in value of the goods only if this loss in value is attributable to unnecessary handling of the goods to check their properties, characteristics and function.
Model withdrawal form
— To: OG Logistik UG - SNEAK-A-VENUE RETURNS - Fäustlestr. 7 (Hinterhof) 80339 Munich Germany E-Mail: [email protected]
— I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale of the following goods (1)/for the provision of the following service (1), — Ordered on (1)/received on (1), — Name of consumer(s), — Address of consumer(s), — Signature of consumer(s) (only if this form is notified on paper), — Date
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During working days orders are usually processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities, active from 1-2 working days after dispatch. A typical delivery within the EU will reach the recipient within 2-7 business days, depending on the destination.
Shipping to Belgium, Netherlands, France, Italy, UK (United Kingdom) takes 3-5 business days.
Shipping to USA, Asia, Australia with FEDEX EXPRESS takes usually 3-5 business days. In some cases, due to customs checks, the delivery can take longer, up to 15 business days.