Fill out the enclosed Return form and indicate which items you wish to return (form is enclosed in the parcel).
You are responsible for paying the shipping fee to return your merchandise to sneakAvenue. We strongly recommend that you use a traceable shipping method and insure the merchandise that you plan to return, as we are not responsible for lost or damaged items during return shipment. You can use a carrier of choice.
Insert the items in the undamaged original packaging with no evidence of use into a shipping carton.
Return the items within 14 days of receiving your order and send them to the return address below.
After we receive your return, we will issue a refund within 2-4 business days, not later than 14 days. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
We would be happy to receive your feedback and suggestions. In case of any questions or problems, please contact our customer service via e-mail.
SneakAvenue Logistics
In de Tarpen 53
22848 Norderstedt
Germany
E-Mail: [email protected]
The average time for processing returns is 2-8 business days. All approved returns will be credited as soon as possible, usually within 2-4 business days, not later than 14 days.
Please make sure all returned items are well packaged, so as not to be damaged in the post. If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable. All Items must be in original, resalable condition.
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Continue shopping Continue to cartDuring working days orders are usually processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities, active from 1-2 working days after dispatch. A typical delivery within the EU will reach the recipient within 2-7 business days, depending on the destination.
Shipping to Belgium, Netherlands, France, Italy takes 3-5 business days.
Shipping to USA, Asia, Australia with FEDEX EXPRESS takes usually 3-5 business days. In some cases, due to customs checks, the delivery can take longer, up to 15 business days.
From 01.01.2020, goods from the brands Nike, Jordan and Nike SB cannot be delivered to countries outside the EU.
Choose your country to see the shipping costs.
Our deliveries to third countries are tax-free export deliveries in accordance with the sales tax law § 4 No. 1a UStG. If the delivery takes place in non-EU countries, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering.
For deliveries to the UK, the price quoted includes UK VAT. In the event of a return, any customs duties and handling fees will be reimbursed. A reimbursement of the shipping costs is excluded.
